30 day return guarantee

Thank you for shopping with us.

We accept returns/exchanges within 30 days of receiving your product, provided there is a valid reason and the product is in the same condition as when received.

Just email us at [email protected]

Please note that late applications may not be accepted.

What is the return and exchange policy?

Returned products must be in good condition, good as new, unused, unworn, and unwashed. Otherwise, the return may be rejected.

Return shipping will be at your own cost.


We do not accept "return" packages or products unless we receive prior notice and agree to return/refund/exchange.

Please do not send the package to the shipping address on the label, but to the address specified on the return policy or the address our customer service representative will give you.

We do not accept any returns that are not requested by customer service. If you wish to return a product, please contact customer service and return it to the address provided by the representative.

How do I initiate the return process?

Email Reply Request →2. Wait for request approval →3. Receive return address →4. Shipping item 5. Send receiving and shipping information after sending →6. Arrival confirmation. Wait for refund

When submitting an email requesting a return/refund, a customer service representative will communicate with you promptly. Pay attention to the response. (usually delivered within one to two working days).

Please return the time through your local post office so as not to generate additional taxes upon arrival in our country.

Please send us the tracking information after shipment, please pay careful attention to the tracking information as they are important for the fast return/refund process.

We will refund the money within 5 working days after receiving the package.

How do I exchange money?

Repeat the above steps. We will arrange the return upon receipt of the return.

Cancel the policy

Submit a cancellation request by sending us an email with the appropriate subject line.

Our customer service will communicate through email, please pay attention to reply. (usually within one working day)

Ready projects cannot be canceled or stopped.

Orders that have already been shipped cannot be cancelled

We cannot offer an exchange or refund regarding receipt of the item (s) delivered to the shipping address you provided.

Refund policy

Once we receive your return package, it will be processed within 3 working days (excluding weekends and public holidays) and we will email you to let you know that this has been refunded. The funds will be returned to your original payment method. It usually takes 5-10 business days (excluding weekends and public holidays), depending on your bank/card issuer.

If there are no quality-related issues, but you are still not satisfied with your purchase, you may be eligible to return it within 14 business days of receiving your order, and the refund will be at the discretion of Rose Label. We will refund the price of the item to you after receiving your package and checking it. You shall be responsible for all the freight incurred.

Note: Original shipping charges and shipping guarantees are non-refundable.

Note: Please do not return to the address on the package. This is not our specified return address and will affect the return process.